Chinese
Improving the Detection Service System
The company continuously improves its detection service system and builds a one-stop detection solution covering multiple industries and fields.
In accordance with the latest international and domestic standards, it constantly expands the scope of detection projects, including materials, environment, food, electronics and other fields. At the same time, it optimizes the detection process to realize standardized management of the whole process from sample receiving, detection implementation to report issuance, ensuring detection efficiency and data accuracy.
Equipped with advanced detection equipment and professional technical team, it establishes a strict quality control system.
Through regular equipment calibration, personnel training and proficiency testing, it ensures the stability and reliability of the service system, providing a scientific, fair and efficient detection service foundation for customers.
Technical Support for Customers
It provides customers with comprehensive and professional technical support services, and sets up an experienced technical team to respond to customer needs at any time.
Before detection, according to the customer's product characteristics and detection purposes, it provides professional detection scheme consultation and customization to help customers clarify detection standards and projects; during the detection process, it timely feeds back the detection progress, answers customers' technical questions, and provides on-site technical guidance when necessary.
For complex detection projects, it organizes technical experts to conduct special discussions to solve technical problems for customers. In addition, it regularly carries out technical training and exchange activities to popularize the latest detection standards and industry trends for customers, helping them improve product quality control level and enhance market competitiveness.
Customer Detection Project Contracting
It undertakes the whole-process detection project contracting service for customers, providing customers with a worry-free and efficient detection outsourcing solution.
Whether it is long-term cooperative batch detection projects or short-term special detection needs, the company can fully responsible for the planning, implementation and management of detection projects relying on rich project management experience and resource integration capabilities.
From centralized sample collection and transportation management, to detection task allocation and progress control, and then to the summary and analysis of detection reports, special personnel follow up the whole process to ensure the project is completed on time and with high quality. By optimizing resource allocation, it reduces customers' detection costs, and at the same time strictly abides by the confidentiality agreement to protect customers' commercial information security, allowing customers to focus on core business development.
Post-service Tracking
It attaches great importance to post-service tracking, establishes a sound customer service file, and provides full-cycle after-sales support for detection projects.
After the detection report is issued, it takes the initiative to follow up the customer's demand for report interpretation, explains in detail the meaning of detection data and the basis for result judgment, and assists customers in formulating subsequent quality improvement measures.
It regularly visits customers to understand their satisfaction with detection services and subsequent needs, collects customer feedback, and timely rectifies and optimizes existing problems.
For problems related to previous detection encountered by customers in the production process, it provides continuous technical support and solutions, forming a closed-loop service of "detection-feedback-improvement-promotion" to enhance customer stickiness and trust.
Market Follow-up
It actively carries out market follow-up work, pays close attention to industry development trends and policy and regulation changes, and adjusts service strategies and contents in a timely manner.
It establishes a market information collection and analysis mechanism, tracks the latest domestic and foreign detection standards, technical trends and market demand directions, lays out emerging detection fields in advance, and expands service scope.
It takes the initiative to maintain communication and cooperation with industry associations, scientific research institutions and upstream and downstream enterprises, participates in industry exhibitions and technical exchange activities, and promotes the company's service advantages and characteristic projects.
According to the personalized needs of customers in different industries, it conducts market segmentation and precision marketing, providing customers with more targeted detection service schemes to ensure that the company's services always meet market demand and maintain industry competitive advantages.
Merchant Customer Support
It provides exclusive support services for merchant customers, establishes a VIP customer service channel, and assigns a dedicated customer manager to be responsible for the whole process of docking.
According to the business scale and cooperation needs of merchant customers, it formulates personalized cooperation schemes and preferential policies, and provides flexible service modes and settlement methods.
It assists merchant customers in establishing a sound quality detection system, and provides value-added services such as detection plan formulation and supplier quality audit to help merchants improve the quality control ability of the supply chain.
In addition, it provides merchant customers with convenient services such as priority detection and expedited reports to ensure the launch progress of merchant products.
It regularly organizes merchant customer exchange seminars to share industry quality control experience and successful cases, and promotes cooperation and common development among merchant customers.
